About ISO 9001 Quality Management System

ISO 9001 Certifications is the Internationally recognized standard for the quality management of businesses. It pertains to the processes that create and control the products and services of the organization supplies, and it also prescribes systematic control of activities to ensure that the needs and expectations of customers totally are met. ISO 9001 is designed and intended to be applied virtually on any product or service, executed on any processes anywhere in the world.


An organization with certified Quality Management System demonstrates the organizations commitment respectively to quality and customer satisfaction. Implementing a Quality Management System will help your organization to enhance customer satisfaction, achieve consistency, and improve internal processes. The QMS can also help to minimize the risk on customer expectations which are not met initially by the organization.

Nbiz Provides ISO 9001 certification in UAE specifically in Abu Dhabi, Dubai, Ajman, RAK, Al Ain,Umm Al Quwain,and other areas.

Main Highlights

ISO 9001:2008 Quality Management System certification enables an organization to demonstrate its commitment to quality and customer satisfaction, as well as continuously improving its operations. The internationally recognized quality management system standard is the preferred solution for any organizations worldwide.


The goal of this management system is for all organizations to seek continuous performance improvement. All requirements for quality management of the product or service are covered in ISO 9001:2008 which includes a quality planning requirement along with policies, objectives and quantifiable targets. 


Overall, the effect of the requirements of the standard is to reduce the instances where documented procedures are mandatory (there are only six mandatory procedures) and to allow the organization the freedom to determine the type and extent of documentation needed to support the operation of the processes that make up the quality management system.

Brief about the ISO standard

The organizations driven objective towards a quality management system should be a strategic conclusion. 


The below illustration demonstrates that customers play a significant role in classifying requirements as inputs. Evaluation of information which are related to real-time customer’s feedback shall be closely monitored to continuously improve and benefit through the customer satisfaction.


The Figure 1 illustration includes all the requirements of this International Standard, but these processes are not explained at a detailed level.


ISO 9001 Brief

                                                                   Figure 1


Adapted from ISO Standards 9001:2008.

  • doodles

    Implementing a Quality Management System will motivate and drive interest on staff by defining their key roles and responsibilities.

  • doodles

    Implementing a Quality Management System will motivate and drive interest on staff by defining their key roles and responsibilities.

  • doodles

    Confidence to management that the intended quality is being achieved and maintained throughout the employees on the organization.

  • doodles

    Improves your earnings by reducing the operational costs. The savings can be reinvested by the organization in new technologies and in reducing the cost to the customer.

  • doodles

    Monitored and increased customer satisfaction will be one of the advantage and a real-time achievable output which also enhances and leads to better management skills.

  • doodles

    The organization will be able to achieve the most significant performance benefits, maximum efficiency, clarity and uniformity.

  • doodles

    Through the implementation of controlled processes, the organization will be able to prevent any non-conformances which are not earlier detected within the organization.

  • doodles

    On the management level, they will be able to plan a continuous quality improvement efforts and review the results to accordingly provide an action plan phase whenever necessary.

  • doodles

    The company which is an ISO 9001:2008 certified can generate further business with larger companies which require contractors to be an ISO 9001:2008 certified.

  • doodles

    Increased revenue and market share shall be obtained/benefited for the company through the flexible and fast responses to market newly generated opportunities.

BAS 4P methodology is the way of standardizing the client process and procedure in a systematic way. The 4P enables BAS and client to go through a series of activities that leads to certifications. The 4P methodology deeply analyze and reviews the process and procedure within the organization and improves overall performance of the organization and finally get certified. 
BAS implements the following activities.





Understand the context

  • Capture and review business goals to understand the context and client.
  • Determine goals of the assessment of the client by questionnaire, interviews etc.
  • Identify key stakeholders.
  • Determine the scope (functional areas, geographical coverage etc) and timeline.
  • Finalize scope, timeline and resource needs.
  • Confirm approach and seek client commitment.
  • Mobilize the Assessment project team.
  • Schedule interviews.
  • Hold a kick-off meeting.


Gather Data

  • Gather and Analyze/Review existing documentation, portals, past audit reports, forms, metrics, data etc and understand how the operations is compliance with standards.
  • Conduct interviews and workshops.
  • Document survey results and preliminary ratings if any.
  • Document preliminary findings.
  • Assess environment and, gaining evidentiary support from interviews and documents.
  • Identify key issues and challenges and seek agreements from stakeholders
  • Implement and improve process and procedures



Develop Recommendations

  • Identify opportunities to overcome identified issues and/or reach maturity levels.
  • Prioritize alternatives.
  • Develop recommendations and near-term timeline.
  • Prepare final report.
  • Preview final report with stakeholders and update as required.
  • Present final report.



Continual Improvement 

  • Follow up with the organization and analyze the how the organization is compliance with the standards
  • Check with the organization that the standards are being implemented and maintained.
  • Evaluate the continual fulfillment and improvement of all the required and relevant documents.


Certification Details


BAS is a versatile ISO certification body, with various industrial expertise and strong exposures in the field of Quality, Health, Safety and Environmental, Service Management and Information Security Management. We provide reliable services in the UK, Middle East, India and Other countries.


We at BAS with our veteran assessors provide you with certification which provides value for your management system. Many clients around the world have greatly benefited through our exemplary service. 


The following are the steps in this phase we do as part of certification


Contract signature

BAS representative sends out an application which is a questionnaire to the organization which is the applicant for the Certification.

Once BAS receives the filled in application, the BAS representative sends an official quote to the applicant for approval.


Pre-audit (optional):

Gap analysis and diagnosis of your systems current position against requirements of the standard - A pre-certification audit is a high level evaluation indicating where your company currently stands in compliance with specific standards before the main certification audit. 


Audit Stage 1- Initial Visit: to verify the establishment and implementation of the basic structure of your Management System


BAS will carry out a Document review Assessment of the clients Management System according to the requirements of  Standard in order to establish to what extent the System addresses the requirements of the standard and if a subsequent Initial Assessment for Accredited Certificate is likely to result in successful certification at an early stage, by which usually companies take the necessary corrective/preventive actions as appropriate and prior to the Initial Assessment. The Pre-audit should not be considered as a Consultancy Service


Audit Stage 2 - Certification audit (certificate issued after successful certification audit)


The principal purpose of the Initial Assessment is to audit the Companys Management Systems for compliance with the the standard. Please note that Initial Assessment is the obligatory service.   In this phase if there are any opportunities for improvements identified BAS auditors would report them in the interest of the organization.  


Surveillance audits to follow the continual improvement


It is also an obligatory service; BAS will perform Surveillance Visit approximately after every year i.e. a total of 3 Surveillance Visits will be performed every year during the 3 years validation period of the Certificate. Such routine surveillance Visits are performed to ensure the continuous compliance of your Management System to the requirements of  Standards.


Re-certification after 3 years through full audit or continual assessment.

What we do?

  • BAS can assist your organization to acquire any relevant ISO certifications in UAE which is well-known internationally. It will generate additional business opportunities, exhibit the organizations compliance and commitment to the best-practices in any industries in order to be more competitive in todays market.
  • We at BAS with our veteran assessors provide you with certification which provides value for your management system. Many clients around the world have greatly benefited through our exemplary service.
  • When you choose BAS as your certification partner you stand to gain monetarily in your business by our straight forward assessment. The overall aim of certification is to give confidence to all parties that a management system fulfills specified requirements. The value of certification is the degree of public confidence and trust that is established by an Impartial and competent assessment by a third party. 
  • With BAS, you will have the capability to deliver on the promises you make this helps you to enhance your     reputation, creates confidence in your capabilities, substantiates claims and differentiates your     organization; 
  • With BAS,  Obtains the full tangible benefits and value of your management systems this helps you to     link assessment system benefits to financial performance or improvements in effectiveness     and efficiency that help drive your business forward in  measurable and verifiable ways; and develops your capability to better manage a range of non-financial risks. 
  • As an integral part of this process, BAS will evaluate the relevance of the quality objectives against the analysis of stakeholder expectations and strategic goals of the company. We will assess the capability of the management system in controlling the defined processes. We will assess the effectiveness of the management decision making in respect to this data and, on the basis of this assessment, we will help senior management identify any changes required to support continual improvement. 
  • Providing more opportunities for improvements than just performing a compliance audit against the standards requirements.  
  • Understand the local culture and working patterns of the clients will facilitate better communication and understanding between BAS and the clients.
  • BAS possesses resources who have the knowledge and skills of multiple standards such as ISO 20000, ISO 27001, SKEA for eg., in Abu Dhabi for Business Excellence programs etc.,. This greatly helps the clients to have better inputs as the standards can be applied in an integrated way and the auditors can provide a holistic feedback. 
  • BAS has offices around the world and the auditors  have access to the knowledge from all around the global parts which will be helpful to the clients as they can have a better understanding and more practical suggestions from BAS auditors.
  • BAS location advantage within the Emirates on the following: Abu Dhabi, Dubai, Al Ain, Sharja, Ajman, Ras Al Kaimah and Fujairah (We have successfully completed many and different projects locally and also internationally).
  • BAS strongly promotes and implements the facilitations on the relevant Management System not only for the sake of certification but to really make a difference in the processes and procedures that will be implemented throughout any organization.
  • BAS consist of some project members which are also EFQM International Assessors this can add value to the assignment as Abu Dhabi government is highly recommending Organizational Excellence program across Abu Dhabi Emirate (and UAE).

Back to Top